At SkinRhythm, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a transparent and simple process for cancellations and refunds. Please read our refund and cancellation policy below to understand how it works.

1. Cancellation Policy

1.1 Order Cancellation by Customers:

  • You can cancel your order anytime before it is processed or dispatched.
  • To cancel your order, please contact our customer support team as soon as possible.
  • If the order has already been dispatched or shipped, you will not be able to cancel it.

1.2 Order Cancellation by SkinRhythm:

  • We reserve the right to cancel orders in the event of any technical issues, unavailability of stock, or any other unforeseen circumstances.
  • If your order is canceled by us, you will receive a full refund for the amount paid.

2. Refund Policy

2.1 Eligibility for Refunds:

  • Refunds are provided only for products that are eligible for return as per our Return Policy.
  • You are eligible for a refund if:
    • You receive damaged or defective items.
    • The item is not as described on the website.
    • The product is non-returnable.

2.2 Non-Refundable Items:

  • The following items are not eligible for a refund:
    • Products that are not returned in their original condition (e.g., opened or used products).
    • Personalized or custom-made items.
    • Products on sale or promotional items (unless otherwise specified).

2.3 Refund Process:

  • If your return is approved, we will initiate the refund process. The refund will be credited to your original payment method.
  • Please note that it may take 7-10 business days for the refund to reflect in your account, depending on your payment method and bank processing times.

2.4 Shipping Costs:

  • Shipping fees are non-refundable. If you receive a damaged or defective item, we will refund the shipping costs only if it is our error.

3. How to Contact Us for Refunds or Cancellations

If you have any questions or need assistance with a cancellation or refund request, please feel free to reach out to our customer support team at:

5. Changes to this Policy

We may update our refund and cancellation policy from time to time. Any changes will be posted on this page, and the revised policy will be effective as of the date of publication.

6. Return & Replacement Timeframe

  • Customer can return the products within 7 days of delivery
  • Approved Exchange/Replacement product will be delivered in 7 days