Thank you for shopping at SkinRhythm! We strive to offer a smooth and efficient shipping experience. Please read our shipping policy to understand the terms and conditions regarding our shipping services.
1. Shipping Locations
1.1 We currently offer shipping to India.
1.2 We do not ship to P.O. Boxes or APO/FPO addresses.
2. Order Processing Time
2.1 All orders are processed within 2 business days after the order is placed. Orders are processed Monday through Friday, excluding weekends and holidays.
2.2 Once your order is processed, you will receive a shipping confirmation email along with tracking information, if applicable.
2.3 Please note that orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods and Delivery Time
3.1 We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days.
3.2 The estimated delivery time is based on the shipping method selected during checkout, and it may vary depending on your location.
3.3 We are not responsible for delays caused by external factors, such as weather conditions, customs clearance, or third-party courier issues.
4. Shipping Charges
4.1 Shipping fees are calculated based on the weight, size, and destination of the items in your order.
4.2 You can view the applicable shipping costs at checkout, where you will be presented with different shipping options.
5. Order Tracking
5.1 Once your order has shipped, you will receive a tracking number via email to track your shipment.
5.2 You can use the tracking number to track your order on the carrier’s website or through our website if tracking is available.
6. International Shipping
6.1 We offer international shipping to select countries. International shipping fees and delivery times will vary depending on your location.
6.2 The customer is responsible for any customs duties, taxes, or fees imposed by the destination country. These additional costs are not included in the price of the product or shipping fees and must be paid directly to the customs authorities.
6.3 Please note that customs regulations and delays can affect delivery times.
7. Missing or Damaged Items
7.1 If your order is missing or arrives damaged, please contact our customer support team.
7.2 We will work with the courier service to resolve the issue and offer a suitable solution, such as a replacement or refund.
8. Shipping Restrictions
8.1 We do not ship to P.O. Box addresses, and we may have additional shipping restrictions in certain areas or countries.
8.2 If your address is in a restricted shipping zone, our customer support team will contact you to discuss alternative options.
9. Address Accuracy
9.1 Please ensure that your shipping address is complete and accurate to avoid delays in delivery. We are not responsible for delays or lost packages due to incorrect or incomplete address information.
9.2 If you realize there is an error in your shipping address, please contact us immediately, so we can assist you in making the necessary corrections.
10. Changes to this Policy
We may update our shipping policy from time to time. Any changes will be posted on this page, and the revised policy will be effective as of the date of publication.